Merchant Experience Consultant
Bandar Sri Damansara
Payment Gateway Solution
About The job
- Do you love taking ownership of customer issues reported and seeing problems through to resolution?
- We are looking for a proactive personnel to support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues.
- 70% of your involvement will be in application support and 30% involvement in application development using VB.net, ASP.net, C#, MSSQL Server 2008/2012.
- You will need to proactively help resolve tickets where required and ensure that incidents are resolved in a timely manner to meet defined service level targets.
- It is important to demonstrate expertise in all activities associated with providing merchant support and problem resolution on complex and difficult issues.
- We will need you to act and assist on any ad-hoc support as assigned and during non-working hours when required.
- 2-3 years of application support experience.
- 1-2 years of software development using VB.net, ASP.net, C#, MSSQL Server 2008.2012.
- Passionate with Internet Technology.
- Experience in e-Commerce will be an added advantage!
- Be passionate about customer and service, with a strong will to make a difference.
- The ability to work in a dynamic environment, prioritizing and multi-tasking effectively.
- Strong problem solving abilities and excellent communication, customer handling and interpersonal skills.
Job Description Form
- Candidate must be willing to work and based in Bandar Sri Damansara.