Merchant Experience Consultant




Bandar Sri Damansara


Payment Gateway Solution

About The job

  • Do you love taking ownership of customer issues reported and seeing problems through to resolution?
  • We are looking for a proactive personnel to support the first/second line team to resolve issues that come into the service desk acting as a point of escalation for more challenging issues.
  • 70% of your involvement will be in application support and 30% involvement in application development using,, C#, MSSQL Server 2008/2012.
  • You will need to proactively help resolve tickets where required and ensure that incidents are resolved in a timely manner to meet defined service level targets.
  • It is important to demonstrate expertise in all activities associated with providing merchant support and problem resolution on complex and difficult issues.
  • We will need you to act and assist on any ad-hoc support as assigned and during non-working hours when required.

Job Requirements

  • 2-3 years of application support experience.
  • 1-2 years of software development using,, C#, MSSQL Server 2008.2012.
  • Passionate with Internet Technology.
  • Experience in e-Commerce will be an added advantage!
  • Be passionate about customer and service, with a strong will to make a difference.
  • The ability to work in a dynamic environment, prioritizing and multi-tasking effectively.
  • Strong problem solving abilities and excellent communication, customer handling and interpersonal skills.
    Job Description Form
  • Candidate must be willing to work and based in Bandar Sri Damansara.