Key Highlights:

  • GHL Systems Berhad’s online payments arm, eGHL expands payment options for McDonalds’ McDelivery online ordering service.

  • McDelivery now adds online banking and e-wallet options on McDonald’s mobile app and its desktop website.

GHL Systems Berhad’s online payment arm eGHL, has teamed up with McDonalds Malaysia to enable a wider range of payment options for its McDelivery online ordering service. These cashless payment methods, offers more flexibility to customers along with the safety and security that simplifies online payments experience through eGHL’s payment solutions.

F&B industry players has been pursuing strategies to strengthen customer loyalty, with payments viewed as a key component in the customer experience. eGHL’s solutions simplifies the McDelivery process, from a customised payment page that improves the customer checkout experiences to its reconciliation reporting and a simplified refund processes that helped resolve the frictions and challenges. The new payment options include the enablement of online banking and e-Wallets payment acceptance.

eGHL’s features and solutions empowers McDelivery to lead the charge in elevating its customer experience and catering to its diverse customer base’s payment preferences. This includes the addition of FPX (online banking) and e-wallet payment options such as Touch N Go, Boost, and GrabPay. Customers can place their order for McDelivery via mobile app or their desktop browser, then select any of the available credit/debit card, e-wallets or online banking for payment. As a result, customers will enjoy a seamless payment and checkout journey and convenience on all devices.

GHL’s group CEO Mr Danny Leong said, “GHL is excited to be able to add and expand the payment options available to McDonalds’ delivery service. COVID-19 impact has been unprecedented and online transactions such as food delivery has become increasingly popular and necessary. Strengthening the payment experience for both consumers and the business owner is essential as e-commerce activities grow substantially.”

“At McDonald’s, we aim to provide customers convenience through our McDelivery service. During these uncertain times, the safety of our customers and employees is our utmost priority, which is why cashless payment is no longer just an option, but the preferred mode of payment for McDelivery. We’re pleased to partner with eGHL in offering our customers payment flexibility across all our digital platforms,” said Azmir Jaafar, Managing Director and Local Operating Partner, McDonald’s Malaysia.